Privacy Policy
Last updated: January 2025
Introduction
At Medivice, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered healthcare platform.
Information We Collect
We collect information that you provide directly to us, including:
- Personal information (name, email address, phone number)
- Medical information (when provided through our platform)
- Clinic and healthcare provider information
- Usage data and analytics
- Communication data (WhatsApp messages, chat logs)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Facilitate communication between doctors and patients
- Process appointments and manage healthcare schedules
- Send important notifications and updates
- Analyze usage patterns to enhance user experience
- Comply with legal obligations and protect rights
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. All data is encrypted in transit and at rest. We comply with HIPAA and other relevant healthcare data protection regulations.
Third-Party Services
We use WhatsApp Business API for communication services. Your use of WhatsApp is also subject to WhatsApp's Privacy Policy and Terms of Service.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@medivice.ai